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Account Deletion

Last updated: March 2025. Request deletion below or use the Mabe app. Deletion is not instant. Our team processes each request.

1. Request deletion from this website

Submit a deletion request with the email and 6-digit passcode linked to your Mabe account. We will verify your details and process the request; your account is not deleted immediately.

Enter the 6-digit passcode you use to sign in to Mabe.

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2. Delete your account in the app

You can also start deletion from the Mabe mobile app:

  1. Open the Mabe app and sign in.
  2. Go to Profile.
  3. Select Settings.
  4. Tap Delete account and follow the prompts.

3. Need help?

If you cannot use the form or the app, email support@mabe.com.ng from the address on your account.

4. What is deleted

When your account is deleted, we remove or anonymise personal data associated with your profile, including your name, phone number, email (if provided), and app preferences. Wallet access is disabled and you will no longer be able to sign in or use Mabe services with that account.

5. Information we may retain

We may retain certain records where required by law or for legitimate business purposes, such as fraud prevention, dispute resolution, or regulatory compliance. Retained data is kept only as long as necessary and is protected in line with our Privacy Policy.

6. Before you delete

Withdraw or spend any remaining wallet balance before deletion. Pending transactions may need to complete first. Deletion is permanent; you will need to register again to use Mabe in the future.

7. Processing time

Website and email requests are typically handled within 30 days. We will confirm when your account has been deleted or if we need more information. Visit our Contact page for other questions.